> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zeroagent.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Use these analytics to make data-driven decisions and provide a superior shopping experience

Zeroagent provides comprehensive analytics to help store owners understand customer interactions, support tickets, and platform usage. These analytics offer valuable insights to improve customer engagement, enhance decision-making, and optimize AI performance.

## 1. 🗨️ User Conversation Analytics

This section tracks user interactions, providing a complete picture of customer behavior and preferences.

<Frame>
  <img src="https://mintcdn.com/zeromagic/KpAeOgHrtS5Ts7Jd/assets/images/conversation-analytics.png?fit=max&auto=format&n=KpAeOgHrtS5Ts7Jd&q=85&s=cce5042c70057097c120b20a8561a280" alt="conversation-analytics" width="1900" height="945" data-path="assets/images/conversation-analytics.png" />
</Frame>

### Captured Data

* **User Details:** Name, Email, and IP address to identify and segment customers.
* **User Sentiment:** AI analyzes the entire conversation to determine if the sentiment is positive, neutral, or negative, helping businesses gauge customer satisfaction.
* **Total Orders & Amount Spent:** Tracks user purchase history, highlighting shopping behavior and high-value customers.
* **Chat Summary:** A concise AI-generated summary of the full conversation, ensuring quick access to key details without reviewing entire chat logs.

### Benefits

* ✅ Personalize user interactions based on shopping history and sentiment.
* ✅ Identify high-value customers and offer targeted promotions.
* ✅ Optimize AI chatbot responses for better customer support.

## 2. 🎟️ Ticket Analytics

Ticket analytics help businesses track support requests and customer issues efficiently.

<Frame>
  <img src="https://mintcdn.com/zeromagic/KpAeOgHrtS5Ts7Jd/assets/images/ticket-analytics.png?fit=max&auto=format&n=KpAeOgHrtS5Ts7Jd&q=85&s=46f354e8f14d9d09a1553a5a7aa95150" alt="ticket-analytics" width="1900" height="945" data-path="assets/images/ticket-analytics.png" />
</Frame>

### Captured Data

* **Email, Subject, & Description:** Captures the essential details of every support ticket.
* **User Sentiment on Ticket:** AI detects the emotional tone of the ticket to prioritize urgent or frustrated customers.

### Benefits

\= ✅ Prioritize critical issues based on sentiment analysis.
\= ✅ Improve customer support response times.
\= ✅ Identify common issues and optimize support workflows

## 3. 📊 Dashboard Analytics

Dashboard analytics provide insights into the platform usage and overall AI assistant performance.

<Frame>
  <img src="https://mintcdn.com/zeromagic/KpAeOgHrtS5Ts7Jd/assets/images/dashboard-analytics.png?fit=max&auto=format&n=KpAeOgHrtS5Ts7Jd&q=85&s=3cac93af6c5076645e739e557e5244ac" alt="dashboard-analytics" width="1900" height="945" data-path="assets/images/dashboard-analytics.png" />
</Frame>

### Captured Data

* **Total Tokens Used & Total Storage Used:** Tracks resource consumption to help businesses monitor usage.
* **Total Orders, Queries & Conversations:** Measures the AI assistant’s effectiveness in handling customer interactions.

### Benefits

* ✅ Optimize resource allocation based on actual usage.
* ✅ Monitor AI assistant engagement and performance.
* ✅ Gain a holistic view of store activity and customer interactions.