
Raise a Ticket from Chat Widget
- Customers can report issues, ask for assistance, or request support directly within the chat widget.
- AI automatically captures relevant details from the conversation to pre-fill ticket information.
- Users receive a confirmation message once their ticket is successfully submitted.
Store Owner Views & Manages Tickets
- All raised tickets appear in the app dashboard, categorized for easy tracking.

- Store owners can view: ✅ Customer details (Name, Email, Order ID, etc.) ✅ Ticket subject & description ✅ User sentiment (based on conversation tone analysis) ✅ Ticket status (Open, In Progress, Resolved, etc.)
- Owners can respond to tickets, update statuses, and resolve issues from a single interface.
Benefits for Store Owners
- 💡 Faster Issue Resolution: Streamline customer support without switching platforms.
- 💡 Improved Customer Satisfaction: Provide quick, organized responses to queries.
- 💡 Reduced Support Workload: AI pre-fills tickets, reducing manual data entry.
- 💡 Better Insights & Tracking: Get a clear view of customer issues & resolutions.