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Zeroagent provides comprehensive analytics to help store owners understand customer interactions, support tickets, and platform usage. These analytics offer valuable insights to improve customer engagement, enhance decision-making, and optimize AI performance.

1. πŸ—¨οΈ User Conversation Analytics

This section tracks user interactions, providing a complete picture of customer behavior and preferences.
conversation-analytics

Captured Data

  • User Details: Name, Email, and IP address to identify and segment customers.
  • User Sentiment: AI analyzes the entire conversation to determine if the sentiment is positive, neutral, or negative, helping businesses gauge customer satisfaction.
  • Total Orders & Amount Spent: Tracks user purchase history, highlighting shopping behavior and high-value customers.
  • Chat Summary: A concise AI-generated summary of the full conversation, ensuring quick access to key details without reviewing entire chat logs.

Benefits

  • βœ… Personalize user interactions based on shopping history and sentiment.
  • βœ… Identify high-value customers and offer targeted promotions.
  • βœ… Optimize AI chatbot responses for better customer support.

2. 🎟️ Ticket Analytics

Ticket analytics help businesses track support requests and customer issues efficiently.
ticket-analytics

Captured Data

  • Email, Subject, & Description: Captures the essential details of every support ticket.
  • User Sentiment on Ticket: AI detects the emotional tone of the ticket to prioritize urgent or frustrated customers.

Benefits

= βœ… Prioritize critical issues based on sentiment analysis. = βœ… Improve customer support response times. = βœ… Identify common issues and optimize support workflows

3. πŸ“Š Dashboard Analytics

Dashboard analytics provide insights into the platform usage and overall AI assistant performance.
dashboard-analytics

Captured Data

  • Total Tokens Used & Total Storage Used: Tracks resource consumption to help businesses monitor usage.
  • Total Orders, Queries & Conversations: Measures the AI assistant’s effectiveness in handling customer interactions.

Benefits

  • βœ… Optimize resource allocation based on actual usage.
  • βœ… Monitor AI assistant engagement and performance.
  • βœ… Gain a holistic view of store activity and customer interactions.
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