1. ποΈ Shopify Store Integration
If your store is built on Shopify, the system automatically adds all your products to the AI Knowledge Base. This ensures that product details are readily available for the AI to answer customer queries effectively.No additional setup is required for Shopify store owners.
2. π Files
You can upload files to enrich your AI Knowledge Base with additional data. Supported formats include:- PDF: Add documents containing FAQs, product manuals, or other relevant information.
- XLS: Use the specified format to add detailed product information to the AI Knowledge Base.
For products, itβs essential to follow the predefined template in the XLS format to ensure accurate processing.
- CSV: Upload structured data to expand your AIβs knowledge about your store and services.
3. π Links
The system crawls your website to extract useful information and adds it to the AI Knowledge Base.- All crawled pages are displayed in the
Links section
. - This ensures the AI is always updated with the latest content from your site, such as blogs, FAQs, or policy pages.
π§ Managing the Knowledge Base
To get the most out of your Knowledge Base, make sure to:- Regularly review and update the content to ensure accuracy and relevance.
- Use the specified file formats when uploading content.
- Manage crawled pages to ensure that the information is accurate and up-to-date.