The Knowledge Base is a central repository where you can store and manage the information your AI assistant uses to interact with your customers. It supports multiple data sources to ensure the AI has comprehensive and up-to-date information about your store and products. You can add content to the Knowledge Base in the following ways:

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1. 🛍️ Shopify Store Integration

If your store is built on Shopify, the system automatically adds all your products to the AI Knowledge Base. This ensures that product details are readily available for the AI to answer customer queries effectively.
No additional setup is required for Shopify store owners.

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2. 📄 Files

You can upload files to enrich your AI Knowledge Base with additional data. Supported formats include:
  • PDF: Add documents containing FAQs, product manuals, or other relevant information.
  • XLS: Use the specified format to add detailed product information to the AI Knowledge Base.
For products, it’s essential to follow the predefined template in the XLS format to ensure accurate processing.
  • CSV: Upload structured data to expand your AI’s knowledge about your store and services.
The system crawls your website to extract useful information and adds it to the AI Knowledge Base.
  • All crawled pages are displayed in the Links section.
  • This ensures the AI is always updated with the latest content from your site, such as blogs, FAQs, or policy pages.

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🧠 Managing the Knowledge Base

To get the most out of your Knowledge Base, make sure to:
  • Regularly review and update the content to ensure accuracy and relevance.
  • Use the specified file formats when uploading content.
  • Manage crawled pages to ensure that the information is accurate and up-to-date.
By combining these data sources, the Knowledge Base provides a comprehensive foundation for your AI assistant to deliver accurate and helpful responses to your customers